ReelCam Help

Submit a photo or video

Use ReelCam to prepare your photo or video, then open it in The Reel Time App or your personalized app to complete the score submission.

Personalized apps use your tournament’s or organizer’s name and branding. In this guide, “tournament app” means either The Reel Time App or your personalized app.

Submit button is missing

  1. Open The Reel Time App or your personalized app and select the correct tournament.
  2. Sign in with the account you use for that tournament.
  3. Open ReelCam by tapping Reel Time Camera or the camera shortcut inside that tournament. If this opens the store to install ReelCam, return to the tournament app afterward and use the camera link again.
  4. In ReelCam, open Settings → Tournament and confirm that the same tournament is selected.
  5. Return to the library and reopen the photo or video details. Look below the media information for Submit This Photo or Submit This Video, followed by the tournament’s name.
  6. Tap the button, then complete the score form in the tournament app. Opening the form does not finish the submission.

iPhone: Opening the correct tournament or signing in can refresh the connection automatically. Opening ReelCam from within the tournament app is still a useful troubleshooting step.

Android: Sign-in alone does not establish the connection. Tap Reel Time Camera in the tournament app to open ReelCam. Opening ReelCam from your phone’s home screen does not establish a new connection.

If you switch tournaments or tournament apps, repeat these steps for the one you want to submit to. ReelCam remembers only the latest connection.

Submit button is disabled

The watermarked tournament file must be ready. Let queued or ongoing processing finish, then reopen the media details. On Android, the button is also disabled while saving or deleting.

If processing failed or the file says Metadata only, contact support with a screenshot. Waiting does not necessarily create a watermarked tournament file for imported media.

The tournament app won’t let me submit

If the button opens the tournament app but submission is unavailable, check the account and tournament. If you see Spectator Mode, or your account is not linked to your boat, team, or angler, contact the organizer to verify that connection.

Signing in and being eligible to submit are separate from whether ReelCam shows the button. If an error appears, include its exact wording in your support request.

Tournament dates and time

Your tournament selection stays active through its listed final day. It expires at midnight immediately after that day in the tournament’s configured timezone, not at midnight UTC or in whichever timezone your phone displays.

For example, a tournament using Eastern time is still active at 9 p.m. Eastern on its final day. Its selection expires at midnight Eastern.

Keep your phone’s date and time correct; automatic date and time is a useful troubleshooting step. If the button disappears early, support should check the tournament’s timezone and end date, your matching tournament selection, the app connection, and your phone’s clock.

If fishing or submissions continue after midnight beyond the listed final day, contact the organizer. Signing in again cannot extend an expired selection.

This timing describes the submission shortcut’s availability. It does not change the tournament’s score-submission deadline or give permission to submit late.

Still need help?

Email support@reeltimeapps.com with:

  • Your phone type and operating system version.
  • The app names and versions for both ReelCam and your tournament app.
  • The tournament name and whether the button is missing, disabled, or produces an error.
  • Screenshots of ReelCam’s selected tournament and the photo or video details, plus any error message.
More Tournament App Help